Your Privacy Protection
db10's Firm Commitment

Welcome to db10.ws. This Privacy Policy applies to all users of the db10 platform and its services. We believe your personal data belongs to you, and protecting it is our highest responsibility.

By registering with db10 or using any of our services, you agree to this Privacy Policy. This policy may be updated from time to time — you will be notified by email of any changes, and the "Last Updated" date at the top of this page will be revised accordingly.

Our Privacy Policy is built in compliance with international GDPR (General Data Protection Regulation) standards and local data protection laws. All information is presented in plain, clear language with Bangladesh users in mind, so you can understand everything without confusion.

Various types of data are collected to operate the db10 platform. Below is a detailed breakdown across three main categories:

Db10 uses the data it collects solely for the specific purposes listed below. Your information is never used for any additional purpose without your consent:

• Account Management: To complete registration, login, password reset, and account verification.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• Identity Verification (KYC): To verify each user's identity in accordance with international AML guidelines.
• Customer Support: To resolve your issues quickly and provide personalized support.
• Platform Improvement: To analyze user experience and further improve our gaming services.
• Fraud Prevention: To detect unusual transactions and account activity and keep you protected.
• Promotional Communications: With your consent, to send you information about new offers and bonuses (with the option to unsubscribe at any time).
• Legal Obligation: To meet regulatory requirements and assist in dispute resolution.

Db10 never sells your data to advertisers or marketing agencies. Your gaming information will never be shared with third parties without your explicit consent.

Db10 uses industry-leading technology to keep your data safe. Our security infrastructure is detailed below:

• 256-bit SSL Encryption: Every data transfer between you and our servers is fully encrypted. No one can intercept or read your information in transit.
• Two-Factor Authentication (2FA): An additional layer of login security is available via OTP verification.
• Firewall & DDoS Protection: Advanced firewall systems and DDoS protection measures are actively in place.
• Regular Security Audits: Third-party cybersecurity experts regularly audit and test our systems.
• Data Backup: Automated daily backups ensure your data is never lost due to technical issues.
• Restricted Access: Only authorized staff can access your information for specific, legitimate purposes — and every access is logged.

Db10's Privacy Policy clearly outlines the circumstances under which your information may be shared and with whom. We never sell your data for commercial purposes.

Circumstances Where Data May Be Shared:

• Payment Processors: Only the minimum payment details required to complete transactions via bKash and Nagad are shared.
• Legal Authority: Information may be disclosed in response to a court order, government directive, or a lawful request from law enforcement.
• Game Provider: Some live casino games share limited session data with the game studio, but no personally identifiable information is included.
• Technology Service Provider: Anonymized data may be shared with strictly contracted partners for cloud hosting and analytics services.

The db10 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential Cookies: To maintain login sessions and support core platform functionality. Disabling these cookies will prevent the site from working properly.
• Preference Cookies: To remember your language preference, theme settings, and other personalized experience choices.
• Analytics Cookies: To collect anonymized data that helps us understand which pages are most visited and where issues may occur.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect the performance of certain features.

As a db10 user, you have full control over your personal data. Your rights are detailed below:

To exercise any of your rights, email support@db10.ws. We will process your request within 30 business days. Once your identity is verified, your request will be fulfilled at no charge.

Db10 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors. Date of birth is verified at registration, and ID documents may be requested in cases of suspicion.

If a parent or guardian discovers that their child or dependent has created an account on db10, please contact support@db10.ws immediately. We will close the account without delay and permanently delete all associated data.

Db10 does not store your data indefinitely. Specific retention periods apply to each type of information:

Certain data may need to be retained beyond the periods stated above due to legal obligations or ongoing disputes. Affected users will be notified in such cases.

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Data Privacy Team. We take every message seriously and aim to respond promptly.

• Email: support@db10.ws (typically responded to within 24 hours)
• Live Chat: Use the chat button at the bottom right of the website (active 24/7)
• Language: You can submit complaints in Bengali and receive responses in Bengali
• Resolution Timeframe: General complaints within 7 business days; complex matters up to 30 business days

If you believe we have failed to protect your data and are not satisfied with our resolution, you have the right to file a complaint with the relevant regulatory authority. This is your legal right, and db10 fully supports this process.